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I have no idea where to start, please help me
An explanation of terms used in data recovery can be found here.
Problem description
You've lost access to your data in some way. If you have no idea where to start, allow us to help you on your way: read this and then contact us, explain your situation, and we'll guide you through the necessary steps. You can choose to use the Forum or you can send an email.

All our support, before or after purchase, is free of charge.

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